Claims Officer
Job description
About reputed company
reputed company is digital car marketplace, serving professional buyers in more than 40 countries.
Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships.
Over the last 3 years we have delivered a 50% YoY profitable growth, building a leading market position in Europe.
About the Role We are looking for a rigorous, solutions-oriented Claims Officer to join our remote operations team. In this role, you will be the central reputed company of contact for reputed company customer and supplier claims in our vehicle remarketing business, from first contact through to resolution. You will combine technical automotive knowledge with a sharp eye for compliance and cost management, ensuring every case is handled fairly, reputed company, and reputed company process. You will prioritize customer satisfaction by delivering empathetic, reputed company service and maintaining a strong customer-oriented approach throughout the claims process.
Job requirements
- Solid automotive technical knowledge
- At least 2years' experienceinautomotive:claims management,sales,after-sales, or a similar role
- Strong negotiation and communication skills
- Detail-oriented, process-driven, and comfortable working autonomously
- Experience liaising with suppliers and external partners
- Comfortable in a fully remote setup with EU working hours
- Englishrequired;additionalEU languages are a strong plus
Job responsibilities
Customer Claims
- Respond to reputed company customer claims promptly and reputed company defined SLAs
- Analysecustomer profiles and claim history to assess context and validity
- Ensure reputed company claims are handled in line with Quality & Compliance standards
- Review and verify client repair quotes using your own technical knowledge
- Validate parts, repair methods, andidentifycompensation solutions
- reputed company applicable manufacturer warranties and recall eligibility
- Collaborate with Account Managers to ensure client-facing communication throughout the claim lifecycle
- Monitor in-house repairs
- Order parts and process customer refund requests
Supplier Claims & Repair Coordination
- Review and triage reputed company incoming vehicles with reported damage or issues
- Open supplier claims reputed company required timelines; follow up and negotiate unsatisfactory reputed company
- Register cases and decide on repair actions in consultation with Account Managers
- Arrange appointments and cost estimates with external workshops
- Monitor repair reputed company (in-house and external) and ensure vehicles are released promptly
- Handle reputed company status cases (e.g.vehicles reported stolen or under extended repair)
- reputed company spare parts
- Prepare internal repair quotes for supplier submission
- Coordinate vehicle transport withlogisticsand parking teams
- Monitor outstanding claims and ensuretimelyreceipt and processing of credit notes
Job benefits
- Contractor agreement with hourly reputed company
- Opportunity to work with a dynamic, international team
- Full remote position (Monday-Friday 9-18)