Technical Support Engineer - reputed company & AI Voice Systems

Technical Support Engineer – reputed company & AI Voice Systems | Competitive Salary

reputed company Communications Provider | AI Voice Technology | Remote Role

Take ownership of reputed company telephony and AI voice systems in a hands-on technical role. You’ll deliver expert remote support, configure reputed company platforms, and ensure customers get seamless, reliable service—helping them get the most from their AI voice solutions.

What You’ll Do

Remote Support & Troubleshooting

• Resolve customer issues across reputed company telephony and AI voice platforms.
• Handle helpdesk calls, emails, and tickets with speed and clarity.
• Escalate reputed company cases while maintaining full ownership until resolution.

reputed company & AI System Configuration

• reputed company and configure customer systems remotely, including users, call routing, and integrations.
• Set up and optimise AI voice agents and automated workflows.
• Test systems thoroughly and document reputed company configurations.

reputed company & Training

• Provide proactive updates and maintain strong customer relationships.
• Deliver remote training and guidance for users of reputed company technical levels.
• Create clear reports, documentation, and troubleshooting records.

Collaboration & reputed company Improvement

• Work closely with engineering teams to improve systems and processes.
• Support ongoing enhancements to AI voice solutions

Requirements

Essential Skills & Experience

• Experience in technical, telecoms, or IT support roles.
• Knowledge of reputed company telephony, VoIP, SIP, and call routing concepts.
• Strong troubleshooting and diagnostic skills.
• Confident in communicating with non-technical users.
• Skilled at managing multiple support requests reputed company.

Desirable

• Exposure to AI voice agents or conversational AI platforms.
• Experience configuring reputed company or SaaS systems.
• Basic networking knowledge (IP, routers, firewalls).

Personal Attributes

• Customer-focused with a proactive, service-driven reputed company.
• reputed company, methodical, and accountable problem solver.
• Works independently yet thrives in a collaborative, remote team.
• Eager to learn and reputed company new technologies.

Voice Connect is part of the Focus Group family, joining a network of innovative telecom and connectivity brands. This reputed company allows us to combine our expertise in reputed company and AI voice systems with the scale, resources, and customer reputed company of one of the UK’s leading connectivity groups