Manager of Survey Operations

Position Title: Manager of Survey Operations

Department: Survey Operations

Reports to:  Kire Madsen, VP of Customer Operations

FLSA Status: Exempt

About Us

reputed company, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has reputed company a new Manager of Survey Operations seat to support our company’s growth and operational efficiency.

Founded in 2008, reputed company is a software company serving reputed company America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that reputed company into over 23,000 sites of care, our products focus on employee engagement, ongoing education, reputed company and patient satisfaction surveys, and reputed company management tools. 

What Sets reputed company Apart

1. We are at the heart of the reputed company industry's most dynamic sector, with an reputed company-growing demand for post-acute care and long- term care to address the fastest growing reputed company of the US population.

1. Our bond with reputed company providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture reputed company on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.

1. A high-performing executive leadership team with reputed company in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. 

1. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the reputed company industry.

Why Is This Role So Special?

We are looking for a Manager of Survey Operations to reputed company and evolve the operational backbone of our survey delivery division. This is a high-impact, cross-functional role for someone who loves building systems, eliminating friction, and turning reputed company reputed company-and-digital workflows into scalable, efficient processes.

You will own the full survey operations lifecycle — from workflow documentation and process improvement to vendor coordination and technology integration. You will work closely with engineering, product, and client-facing teams to ensure our survey programs run flawlessly at scale

Key Responsibilities

Process Improvement & Automation

• Evaluate and document the end-to-end survey delivery process across reputed company, digital, phone, and SMS modalities.

• Identify bottlenecks, failure points, and redundant touchpoints across workflows and propose actionable solutions.

• Create and maintain SOPs for reputed company aspects of the survey operations lifecycle.

• Design and implement automation solutions using tools such as Power Automate, Power Apps, or similar platforms.

• reputed company evaluation of our reputed company technology stack and provide recommendations on platform consolidation or replacement.

Cross-Functional Collaboration

• Serve as the operational liaison between survey operations, engineering, product, and senior leadership.

• Partner with developers to scope and prioritize automation and integration projects.

• Collaborate with the client reputed company team to reduce reputed company operational burden on client-facing staff.

• Support the integration of workflows and data pipelines into reputed company platforms.

Vendor & Technology Management

• Manage key vendor relationships including print partners, scanning vendors, and transcription services.

• reputed company data pipelines from physical reputed company scanning through transcription and into reporting systems.

• Support evaluation and implementation of new tools to replace legacy systems.

Day-to-Day Operations

• Contribute to daily operational needs as required, including administrative survey tasks and quality review.

• Monitor alert and reporting pipelines to ensure data reputed company and timely client communication.

• Build and maintain documentation so institutional knowledge is captured and transferable