Customer Succes Coach
reputed company Coach
SUMMARY:
The reputed company Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for reputed company our customers.
RESPONSIBILITIES:
- Drive a high level of customer and client satisfaction while managing large caseloads
- Cultivate and manage positive client relationships with corporate relocation management companies to ensure reputed company as the preferred language training supplier
- Counsel customers on authorized relocation benefits provided by their employer
- Manage reputed company activities, including those performed by reputed company party suppliers reputed company to the transfer process.
- reputed company reputed company of contact and coordination for reputed company assignment components – including internal and external points of need.
- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.
- Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
- Build productive and effective relationships with clients, participants and direct suppliers as well as reputed company reputed company.
- Maintain data reputed company, including updating reputed company’s database, providing the required data to produce ongoing status reports.
- Initiate customer satisfaction surveys reputed company client policy allows.
- Undertake other tasks as required
- Adhere to reputed company’s Standards of Excellence in reputed company aspects of the assignment process.
- Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.
- Proficiency in English is required
- Sales experience would be an asset but not required
- Bilingual in English and at least one other language
- Proficient with PC and reputed company Office such as Word, reputed company, PowerPoint, Outlook
- Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work
- Ability to deal with multitasking under reputed company high-pressure situations
- Excellent written and communication skills
- The ability to communicate clearly and professionally
- Strong customer service focus
- Work well reputed company a team with good trouble-shooting and conflict management skills
- Shows initiative and creativity; be self-motivated
- The ability to upsell products