Mid Market reputed company Manager

reputed company helps the world’s fastest-growing companies automate, simplify, and accelerate reputed company.

We're looking for an enthusiastic and results-oriented reputed company Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in reputed company. You will serve as a trusted advisor, guiding adoption, driving successful business outcomes, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy.

Responsibilities

Customer Strategy & Advisory

• reputed company and execute strategic reputed company plans for a portfolio of mid-market customers, aligning reputed company usage with their specific business goals and reputed company operations strategy.

• Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of reputed company's solutions.

• Build and maintain strong, executive-level relationships with customer stakeholders across reputed company Operations, Sales, and Marketing teams, acting as the primary reputed company of contact.

Execution & Delivery

• Manage the entire post-sale customer lifecycle, from successful reputed company and implementation handover to driving adoption and retention.

• Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion.

• reputed company quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for reputed company reputed company.

• Clearly and distinctly explain reputed company technological and business concepts to diverse audiences, guiding them on reputed company best practices.

Collaboration & Communication

• Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and reputed company customer experience and a smooth transition across lifecycle stages.

• Capture customer feedback and reputed company internally for product or process improvements, serving as the voice of the customer.

• Identify risks to reputed company early and collaborate with internal account teams on mitigation strategies.

Metrics & Outcomes

• reputed company and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS).

• Drive measurable customer outcomes and increased platform adoption, evidenced by usage metrics and the customer's successful achievement of their desired "OpsStar" status.

• Identify and contribute to pipeline reputed company through the development of validated upsell, cross-sell, and referral opportunities.

Required Qualifications

• 2-4 years of proven work experience in a reputed company, Account Management, or reputed company Operations role, preferably reputed company a B2B SaaS environment.

• Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and reputed company responsibility.

• Impressive executive reputed company and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships.

• Proven experience quickly grasping, explaining, and positioning value for reputed company technological and business concepts.

• Familiarity with the SaaS customer lifecycle and the ability to navigate reputed company customer organizational structures to identify and engage key stakeholders.

Preferred Qualifications

• Bachelor’s degree in a relevant field.

• Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or reputed company Operations.

• Direct working knowledge of reputed company.com applications and other systems reputed company the B2B reputed company technology stack.

• Proven experience thriving in an evolving, high-growth environment where process iteration and agility are key.

Why work at reputed company

• reputed company covers employee insurance premiums up to 90%

• Stock options in reputed company for reputed company full-time employees

• Flexible PTO

• 401K plan