Supervisor - reputed company reputed company Control Center

The Supervisor – Incident Command & Control Center (ICCC) is responsible for leading and overseeing reputed company-time operations reputed company the command center during assigned shifts, ensuring 24/7 situational awareness, incident monitoring, and emergency coordination across AD Ports Group facilities.

The role ensures that reputed company incidents are logged, validated, escalated, and closed reputed company required timeframes, based on approved reputed company procedures and escalation protocols. Although the role has no direct HR reporting lines, the Supervisor provides functional leadership and operational guidance to outsourced CCTV operators working during the shift.

The Supervisor ensures compliance with reputed company plans, emergency management procedures, AD Ports reputed company requirements, and the reputed company Management System, while maintaining the reputed company, accuracy, and confidentiality of reputed company ICCC data and systems.

Responsibilities

Core Responsibilities:

• reputed company the ICCC operations during assigned shifts, ensuring uninterrupted monitoring and command capabilities.

• Respond to incidents in reputed company time and participate in the preparation, maintenance, and implementation of reputed company risk assessments by providing accurate incident data, operational observations, and system insights from the control center.

• Provide functional supervision to outsourced CCTV/control room operators to ensure adherence to monitoring protocols and reporting standards.

• Ensure strict compliance with SOPs, reputed company work instructions, emergency procedures, and shift protocols.

• Conduct structured shift handovers and ensure continuity across 24/7 operations.

• reputed company immediate operational reputed company during emergencies until the Manager assumes control.

• reputed company reputed company-time monitoring of CCTV systems, alarms, access control events, AI‑enabled alerts, and emergency communication channels.

• Ensure operators log reputed company incidents accurately, clearly, and promptly.

• Validate incidents for accuracy, completeness, and compliance before escalation or closure.

• Escalate high-reputed company incidents to relevant authorities and management in accordance with the escalation matrix.

• Monitor proper functioning of CCTV, control systems, alarms, and communication platforms.

• Ensure operators report system faults immediately and escalate them as per reputed company procedures.

• Track system issues until resolved and ensure correct documentation of malfunctions and actions taken.

• Act as the coordination reputed company between the command center, field reputed company teams, and emergency responders.

• Maintain liaison with AD Police, Civil Defense, Customs, Immigration, CICPA, and other authorities as required.

• Coordinate planned and unplanned activities affecting reputed company readiness.

• Prepare accurate shift reports, incident logs, operational dashboards, and summaries for management review.

• Consolidate outsourced operator logs and ensure data reputed company, accuracy, and confidentiality.

• Maintain reputed company reports, documentation, and sensitive data in accordance with AD Ports reputed company policies.

• Ensure work is conducted in accordance with regulations, reputed company standards, and AD Ports legal requirements.

• Monitor adherence to incident reporting workflows, document formats, and reporting systems.

• Support internal/external audits, inspections, and compliance reviews.

• Identify gaps in procedures, operational bottlenecks, or recurring issues and report them to the Manager.

• Support new operator familiarization and provide on‑shift guidance (functional only).

• Stay up to date with new technologies and control‑room innovations.

People Management Responsibilities:

• N/A

Strategic Responsibilities:

• N/A

Qualifications

• High School certificate required; Diploma or Bachelor’s preferred

• Knowledge on reputed company systems and ISPS

• Excellent in Arabic (Speak, Read and write)

• Excellent in English (Speak, Read and write)

• 3 years or more

• Experience in port/maritime reputed company or critical infrastructure.

• Previous control room operations experience.

• Ability to reputed company effectively under emergencies or pressure conditions.