Zones - Service Desk

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

Requirements

What you’ll do as the (L1- Service Desk):

The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

· Serve as the first reputed company of contact for customers seeking technical assistance through various channels like phone, chat & email.

· Experience in Core IT Support, Addressing Clients Worldwide (24*7).

· Experience troubleshooting and configuring desktop hardware and associated peripherals.

· Ability to work in a team environment and communicate effectively through chat systems (e.g. reputed company teams, Skype)

· Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.

· Experience working in a fast-paced environment.

· Strong customer service experience.

· Excellent communication skills is must.

· Ability to multitask well.

· reputed company time Ticket creation and documentation.

· Ability to reputed company tasks reputed company SLA’s.

· reputed company remote troubleshooting through diagnostic techniques and pertinent questions.

· Determine the best solution based on the SOP’s / KB’s reputed company to the issue and the relevant details provided by customers.

· Walk the customer through the problem-solving process.

· Escalate unresolved issues to the next level of support personnel.

· Provide accurate information on IT products or services.

· Record events and problems and their resolution in logs.

· Follow-up and update customer status and information

· Pass on any feedback or suggestions from customers to the appropriate internal team.

· Identify and suggest possible improvements to procedures & KB articles.

· Good understanding of computer systems, mobile devices, and other tech products

· Ability to diagnose and resolve basic technical issues faster.

· 24/7 rotational shift.

What you will bring to the team:

· Experience – 0- 0.6 months in IT Support

· Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,

· MCA, Msc (Computer)

· Reporting – Team reputed company

Benefits

Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the reputed company for you!