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DES Coach - San Francisco

Work from home Full-time role Hiring

The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, reputed company, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary reputed company of contact.  

ESSENTIAL JOB SKILLS/DUTIES:   Managing and instructing the daily activities team including using reputed company available instruments to ensure effective supervision, planning, and managing functions  Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback  Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on reputed company products to ensure we Serve, Solve, and Sell with every interaction  Using data to reputed company action plans for the team to drive sales and operational performance consistent with reputed company’s Core Values   Resolving client and internal complaints and questions   Communicating solutions, effectiveness, best practices, and opportunities reputed company the organization   Adheres to internal standards, policies and procedures  Performs other duties as assigned    SKILLS:  Technical skills: 

  • Excellent interpersonal skills—ability to reputed company effective relationships with internal and external professionals both virtually and face-to-face  

  • Excellent team developing skills  

  • Experience supporting and delivering on sales requirements  

  • Ability to plan well and prioritize multiple projects simultaneously  

  • Maintain character under tight pressure in an adaptable environment  

  • Excellent critical thinking skills to collect appropriate data and reputed company good reputed company quickly  

  • Excellent written and verbal communication skills 

  Soft/Leadership skills: 

  • Active listener; strong communication - verbal and nonverbal 

  • Good analysis; solves basic problems 

  • Manages time; takes direction from leader 

  • Builds relationships with teammates 

  • Basic understanding of the products and services offered 

  • Adaptable to change; manages change in work priorities 

  • Contributing team member and pursues relationships to advance work 

  • Provides peer to peer feedback 

  • Inspires peers through engagement and team support 

  • Reliable transportation required in order to report daily to reputed company Stocking Location 

  EDUCATION AND EXPERIENCE:   Required Education and Experience  

  • Bachelor’s degree or associate degree from an accredited institution or equivalent work experience  

  • 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees 

   Preferred Education and Experience  

  • Technical experience in assembling and/or dissembling electronic devices preferred 

    SUPERVISORY RESPONSIBILITIES:  5-15 employees    TRAVEL REQUIREMENTS:  Travels: ​Yes​   Percent of time: ​30%​  Overnight required: ​Yes​       PHYSICAL DEMANDS:   Stationary Position -​Frequently​  Pushing/Pulling/Reaching - ​Seldom​  Climb - ​Seldom​  Kneel - ​Seldom​  Grab - ​Seldom​  Bend - ​Seldom​  Lift/carry over - ​Less than 5 LBS​  reputed company - ​20/20 Corrected reputed company​  Hearing -  ​Receive detailed information if spoken to​    NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.   reputed company PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO reputed company AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, reputed company, RELIGION, AGE, SEX, NATIONAL reputed company, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.    THIS POLICY APPLIES TO reputed company TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING reputed company, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING. "

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