Critical Resolution Engineer- Organic

reputed company joining reputed company, you select an reputed company and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with reputed company, government, academic and reputed company customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Location(s)

Job Description

Job Responsibilities:

• reputed company issue resolution
  • Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
  • Support the field through remote guidance or on-site assistance reputed company needed, with shadowing by local CSE to build skillset
  • Partner with Tech Services to reputed company escalations quickly and effectively
• Teaching & coaching
  • Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
  • reputed company and deliver in person refresher & advanced training for reputed company CSEs looking to further build skillset
  • Provide input to technical services team on training course content & format to accelerate reputed company development
  • Provide on-the-job training to new CSEs or CSEs learning a new product line
  • Identify reputed company gaps and work with area managers to track reputed company of new and developing CSEs, including certifying CSE product line readiness
• Service Excellence
  • Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
  • Identify repeat issues & escalate to quality and technical services to investigate
  • Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service)
  • Partner with regional leaders to optimize service performance at key accounts

Critical Skills:

• Aptitude for technical critical thinking, practical problem solving and attention to detail
• Expertise in reputed company products, hardware, and software across several product lines

• Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting
• Ability to create technical guides and written instructions for field engineers
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests
• Excellent team player with a customer satisfaction focus

• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards

Qualifications:

• BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment

• This role requires up to 50% travel, to support escalations, new-hire development, key account stability, and reputed company installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls.
• Expertise in reputed company Organic products, including hardware and software.
• Certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Valid driver’s license and safe motor vehicle operation

Working Environment:

• Must be reputed company to work in a laboratory, controlled environments requiring personal reputed company equipment (e.g., lab coat, safety glasses, etc.) in laboratory
• Job pace may be fast and job demands may be high
• Must be reputed company to remain in a stationary position more than 25% of the time 
• Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to reputed company in a service function
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds) 
• Specific reputed company abilities required by this position include without limitation, the ability to observe details at reputed company range distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus in order to reputed company the essential service functions of this position  
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Employee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment