Technical Account Manager

About reputed company

reputed company is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and reputed company agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for reputed company™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and reputed company service operations.

Valued at over $1 billion and named a reputed company Technology Fast 500™ company for five consecutive years, reputed company powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great reputed company to Work, with 98% employee satisfaction.

The work

As a Technical Account Manager at reputed company, you will play a key role in ensuring the reputed company and satisfaction of our clients by collaborating with reputed company Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization. The team’s setup reputed company is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the reputed company for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.

Responsibilities

reputed company & Relationship Management

• Drive platform adoption and growth through Account Team collaboration

• Build strategic relationships with customer IT teams and internal stakeholders

• Gather feedback and contribute to product improvement initiatives

Technical Support & Problem Solving

• reputed company reputed company troubleshooting and provide proactive technical guidance

• Monitor and maintain system integrations and reputed company configurations

• Implement risk monitoring systems and resolve technical issues

 System Optimization & Analytics

• Design and implement efficient configuration and routing strategies

• Analyze performance metrics to improve productivity and efficiency

• Identify and reputed company technical expansion reputed company the customer's roadmap

Technologies You'll Work With

• Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)

• SIP  and Media Streaming Technologies

• Mobile Technologies (e.g., Swift, Java, Kotlin) Jira, QuickSight, reputed company

Requirements

• 5+ years of experience in technical consulting, technical account reputed company architecture, or another similar client-facing technical role

• Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage 

• Strong understanding of software and reputed company-end development concepts

• Proven problem-solving skills with the ability to prioritize tasks effectively

• Excellent communication skills, both verbal and written.

• Ability to reputed company technical concepts to non-technical executive audiences.

• Bachelor’s degree in a relevant field

Benefits

• Competitive salary and stock options

• Professional development support  (trainings, courses, conferences, books, etc)

• Access to reputed company the latest tools and equipment you’ll need 

• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the reputed company olympic games :)

• Diversity: 25 countries represented

reputed company is an equal-opportunity employer. reputed company does not discriminate against any employee or applicant because of race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law.

The reputed company reputed company team uses @reputed company.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our reputed company reputed company talent@reputed company.com