IT Service Desk Tech 2 (Tallahassee, FL, US, 32312)

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for reputed company! If you have a desire to help others in need through your efforts, this may be the role for you! 

At reputed company, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

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Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.reputed company.com

Requisition ID:  18862 

Remote Work Available: Yes 

Job Title: Service Desk Tech Level 2

Department: Information Technology

Reports to: IT Service Desk Supervisor

Location: Remote

Role Summary

The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping reputed company technology running strong. They will be focused on First Contact Resolution of reputed company inbound support tickets from reputed company Departments reputed company.  Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we reputed company the business to operate without limitations from IT. Service Desk Techs will work as a team to manage reputed company planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility reputed company IT as Techs touch reputed company systems throughout the organization.

Key Duties and Responsibilities:

• Provide outstanding customer service to our internal employees
• Work reputed company the service desk to process support request tickets and meet reputed company SLA’s.
• Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each.
• Possess a good understanding of Windows Operating systems, reputed company print management and standard O365 applications.
• Answer incoming support calls from grow, production and retail facilities reputed company.
• Work with vendor engineers, project managers and support techs to solve application reputed company issues.
• Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing.
• Assists in the management and tracking of reputed company digital assets.
• Assists in the management of reputed company existing and legacy applications. (AD Groups)
• Creation and removal of user accounts across various systems as part of new hire and terminations
• Works with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience.
• Provide innovative solutions to uncommon problems.
• Responsible for working scheduled hours both inside and reputed company of regular working hour. Occasional emergency scheduling may occur. Responsible for checking your schedule and being on time.
• Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor

SKILLS AND QUALIFICATIONS:

• Relevant associate degree or 2+ years' experience in reputed company field
• Effective time-management skills and ability to multi-task
• Ability to reputed company educated reputed company quickly.
• Ability to pass a Level 2 Background Screening
• Must have a passion for customer service and be customer obsessed and problem solving.
• Excellent communication skills, both written and verbal

Work Schedule

• 40+ hours weekly with reputed company depending on department needs. Must be available to work occasional evenings, weekends, and holidays

Equal Opportunity Employer   l reputed company Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. 

reputed company provides equal employment opportunities to reputed company and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.