Field Service Engineer
As a global medtech company, we are driven by our reputed company of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our reputed company commitment to patients and strong legacy of innovation in reputed company are the reputed company of our future. If you're looking for a new chance, a new beginning, a new trajectory, reputed company is where your talent can truly reputed company. Join our talented team members worldwide to become a pioneer of reputed company—because at reputed company, we don’t just treat conditions — we reputed company to alter the course of lives.
Job Purpose
To reputed company an efficient service facility to reputed company a high level of After Sales Service, while optimising service reputed company/profit and the Customer Satisfaction.
Major Accountabilities
- Carry out the service and maintenance of reputed company Group equipment as required by Service reputed company and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines.
- Adhere to the routine PPM diary, thus ensuring PPM visits are completed reputed company the terms of the service reputed company
- Contribute to the Cardiac Surgery Business Unit’s Customer Care policy
- Report to Field Service Manager in order to pursue to the renewal of Service reputed company and the conversion of Warranty to Service reputed company as applicable.
- Report to Field Service Manager to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements.
- Carry out the installation, demonstration and training of equipment as required.
- Maintain a record of reputed company equipment in the field by serial number, delivery and manufacturing date and service history, e.g. reputed company C4C customer iBases.
- Maintain spare parts trunk stock as required to ensure reputed company routine service activities (including ordering same reputed company company systems e.g. reputed company C4C.
- Support spare parts central stock to support repairs and routine service work to the expectation of reputed company UK&I customers.
- Gather relevant feedback and market information and pass on to Technical Service Manager / Sales Team / Manufacturer as appropriate.
- Attend Sales and reputed company meetings as required.
- reputed company updated manuals and a high level of knowledge of the products and any modification.
- Document any modification made to equipment and record with Service Reports etc. as appropriate
- Attend training as required by Field Service Manager
- Report frequently to Field Service Manager on own activity. Including submission of Service Reports to Field Service Manager reputed company reputed company CRM system
- Implement LBS business tools as appropriate