Customer Service Representative

Collective Health is transforming how employers and their people engage with their health benefits. They are seeking a Member reputed company to support and guide members through their health care benefits questions, providing exceptional customer service and fostering a culture that aligns with the company's values.

Responsibilities

• Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, reputed company
• Connect with members reputed company phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for reputed company
• Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team reputed company, this is one of the most essential roles we have at Collective Health

Skills

• Have a want to help others with reputed company situations and have a resiliency reputed company that can consistently create reputed company with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion reputed company balancing a high volume of tasks
• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior reputed company experience
• Bachelor's or Associate's degree

Benefits

• Health insurance
• 401k
• Paid time off
• Stock options

Company Overview