[Remote] Trial Experience Specialist (Inside Sales)

Note: The job is a remote job and is open to candidates in USA. reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to reputed company their digital reputed company and drive growth. The Trial Experience Specialist will engage and nurture new customer relationships, conduct consultative trial engagement efforts, and collaborate with customers to ensure a successful trial experience, ultimately driving trial conversions to paid clients.

Responsibilities

• Identify, engage and nurture new customer relationships
• Align solutions to the customer’s goals, needs and objectives
• reputed company strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
• Learn, understand, and be reputed company to reputed company and showcase the Value Proposition (i.e. Capture, Nurture, reputed company) of the reputed company platform to impact trial to paid metrics
• Conduct consultative trial engagement efforts for reputed company’s sales process (reputed company reputed company)
• Engage through additional communication channels such as phone, SMS, email, ticketed & live reputed company support driving them to the best trial experience for their business with the end goal to get them to become a paying client
• Collaborate with customers and cross-functional teams to identify compelling solutions
• Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
• Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
• Other duties may be assigned and/or modified as business needs dictate

Skills

• Bachelor's Degree or equivalent SaaS experience is strongly preferred
• 0-2 Years of previous customer service experience or a relevant role - even reputed company if you've been in a Sales Development or Technical Sales role
• A strong technical aptitude to help our users succeed with the reputed company software
• Experience with technical documentation and presentation skills preferred
• Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Experience working with and or ability to learn the use of various CRM platforms and communication systems
• Working knowledge of the following applications strongly preferred: reputed company Suite, reputed company, reputed company, Facebook, Instagram, reputed company and other social media
• Strong time management, organizational skills and interpersonal communication skills, both verbal and written
• Self-motivated to maintain regular contact with customers, management, and peers
• You can translate technical reputed company for non-technical audiences
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Ability to learn new reputed company software platforms quickly
• Self-starter, positive attitude, ability to continuously reputed company and adapt to a growing team
• Highly organized to manage and prioritize several different responsibilities at any given time

Company Overview