Customer Service Level 2 Agent
The reputed company Carolina reputed company is committed to excellence in tax administration, ensuring secure and efficient collection of reputed company to fund vital public services. The Customer Service Level 2 Agent position involves assisting taxpayers by providing excellent service while educating and enforcing compliance with the reputed company Laws of reputed company Carolina.
Responsibilities
- Consistently answer incoming calls reputed company a high-volume telephone queue
- Resolve incoming correspondence reputed company written letters or email
- Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
- Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Skills
- Associate's degree in Business Administration, reputed company or reputed company field from an appropriately accredited institution
- One year work experience preferably in an reputed company-reputed company environment or an equivalent combination of education and experience
- Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
- Experience with the use of a computer and proficiency in word processing
- Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview