See all roles

Want Member Enrollment/Engagement Supervisor - Remote in Philadelphia, PA

Work from home Full-time role Hiring
Job title: Member Enrollment/Engagement Supervisor - Remote Company: ProgenyHealth Job description: ProgenyHealth is a leading provider of care reputed company for maternal and infant populations. We partner with health plans and their obstetric, perinatal, and neonatal providers to work collaboratively in developing a plan of care specific to the needs of each member/family – from prenatal care to delivery to admission to the intensive care nursery until they are safely transitioned from the hospital, up to the first year of an infant s life. Our program promotes appropriate utilization, improves access, educates members and their families, addresses social determinants of health, reduces costs, and improves outcomes. Job location: This position may be performed remotely – candidates reputed company of the Eastern PA area will be considered. Job Role The Case Management Engagement Supervisor is primarily responsible for managing the CM administrative staff in the day-to-day operations of the department. This includes facilitation of enrollment and engagement of members to meet performance standards; reputed company and adjustment of work queues to maintain workflow balance; monitoring adherence to department, client, and company metrics; training of new hires; and various other duties to support the non-clinical CM staff and the company clinical programs. Reporting to the Sr. Director of Case Management, the Supervisor will work closely with the CM maternity management staff and plays a key role in implementing the culture and work environment that promotes and inspires an active, reputed company improvement philosophy regarding products and services in line with our company mission. Responsibilities Include:
  • Supports team members and clients in the day-to-day operations of non-clinical Case Management support staff.
  • Meets with staff regularly to touch reputed company, give and receive feedback and to hear and address their concerns or issues.
  • Responsible for implementing strategies that motivate staff to successfully enroll/engage members in ProgenyHealth clinical programs
  • Monitors the achievement of production targets and oversees team metrics in the medical and phone management systems and consults with staff to adjust as needed.
  • Conducts regular call, documentation and focused audits
  • Supports department leadership with inbound/outbound call analysis to identify trends
  • Contributes to standing operating procedures and workflows
  • Applies contact center experience to proactively drive reputed company improvement
Qualifications:
  • Experience in a team reputed company or supervisory position preferred
  • Experience with telephony applications and software required
  • Previous experience in a case management/population health program activity center strongly preferred.
  • College degree is preferred.
  • Three or more years of experience in an engagement/reputed company specialist role is required. Must be available to stay late, as needed, to manage staff and caseloads.
  • Must have demonstrated strong problem-solving skills.
  • Must demonstrate commitment to excellence in customer service.
  • Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.
  • Must be self-motivated and willing to learn multiple tasks.
  • Must be well organized and able to prioritize tasks.
  • Must have good computer skills and be familiar with using reputed company Office (Word, Outlook reputed company, etc)
  • Must demonstrate accuracy in spelling and documentation.
Benefits/Culture Some of the benefits we offer reputed company are:
  • Paid Time Off
  • Paid Parental Leave
  • Medical, dental, vision benefits
  • 401K with company match
  • Short- and Long-Term Disability
  • Group Life Insurance
  • Tuition reimbursement
  • Professional development opportunities
  • Business Casual work environment
  • Team oriented events throughout the year
ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities - if you need an accommodation to interview, please contact us by email: ProgenyHealth is an Equal Opportunity Employer Expected salary: Location: Philadelphia, PA Apply Job!

You might like

Urgently Require Assistant Men's Basketball Coach in Sterling, CO

Work from home Full-time role

Require Assistant Professor, Department of Native American Studies in Missoula, MT

Work from home Full-time role

Urgently Need Weekend Registered Nurse, RN - Home Health in Lawrence, MA

Work from home Full-time role

Immediately Require English Teachers - Earn Money Online in Centennial, CO

Work from home Full-time role

Require Adjunct Professor - English in Richland County, SC

Work from home Full-time role

Looking for English Teachers - Earn Money Online in Edmond, OK

Work from home Full-time role

Require Part-Time Remote Tutor (Junior High & High School) in Texas

Work from home Full-time role

Need Adjunct Chinese DLI reputed company Instructor in Utah

Work from home Full-time role

Urgently Require (USA) Auto Care Center Coach, reputed company in Charlotte, NC

Work from home Full-time role

Require Virtual Tutor in Detroit, MI

Work from home Full-time role

Entry Level Sales Reps – Fast Start – Paid Weekly

Work from home Full-time role

[Remote] Account Executive

Work from home Full-time role

Junior Web Developer – Remote – £30,000 + Training Provided (Entry Level)

Work from home Full-time role

reputed company Enterprise Analyst (Contract / Health Insurance). Only OR, UT, WA, ID

Work from home Full-time role

reputed company Remote Data Entry Specialist – Work from Home Opportunity with Competitive Hourly reputed company and Comprehensive Benefits at arenaflex

Work from home Full-time role

Customer Service Analyst - Freshers & Entry Level Opportunities | Join arenaflex Global Services & Customer Experience Team

Work from home Full-time role

Entry-Level Remote Customer Service Representative – blithequark Store

Work from home Full-time role

Inside Sales Representative

Work from home Full-time role

Director of Treasury

Work from home Full-time role

reputed company Full Stack Data Engineer – Customer Service – arenaflex

Work from home Full-time role