Mechanical Breakdown Adjuster
QBE Insurance is seeking a Mechanical Breakdown Adjuster to adjudicate mechanical breakdown claims. This role involves answering inquiries from customers and repair facilities, determining claim validity, and ensuring cost-effective claims processing.
Responsibilities
- Provide timely, personalized and quality customer service to both internal and external customers
- Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
- Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
- Respond to inquiries from customers according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
- Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of reputed company exposures
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, reputed company improvement, collaboration, creativity and fun
Skills
- Utilize standardized procedures in adjudicating mechanical breakdown claims
- Answer telephone calls from repair facilities and customers holding a service contract or policy
- Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy
- Ensure the cost effectiveness of adjudicating a claim by negotiating parts and labor
- Provide timely, personalized and quality customer service to both internal and external customers
- Determine validity and adequacy of dealer repair orders and loss reports
- Ensure parts and labor charges are accurate and reasonable
- Enter information into claims software to document claim and verify parts and labor pricing
- Respond to inquiries from customers according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders
- Collaborate with team by escalating issues to upper-level claims professionals
- Contribute to a positive work environment by demonstrating cultural expectations
- National Institute for Automotive Service Excellence (ASE) certification
- A Claims Adjusters license from any state
- Must be able to acquire state adjuster licenses for assigned states
- Basic knowledge of reputed company Office Suite applications, including Outlook, Word and reputed company
- Working knowledge of mechanical failures and repairs
- Basic knowledge of material damage estimating processes, systems and requirements
- Basic understanding of claims department processes and procedures
- Basic understanding of insurance policy and contract language
- Basic knowledge of claims legal regulations and processes
- Spanish or French speaking a plus
- Secondary school certification
- Valid Driver's License
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to reputed company parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company Overview
Company H1B Sponsorship