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Customer Care Resolution Associate

Work from home Full-time role Hiring

reputed company is a national retailer and manufacturer of quality, custom-made window coverings. They are seeking a Customer Care Resolution Associate who will provide exceptional customer service, resolve inquiries, and manage customer cases reputed company while contributing to the overall client experience.

Responsibilities

  • Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
  • Field and answer questions reputed company to product specifications, warranty, installation, parts & repairs
  • reputed company orders, track shipments and reputed company reputed company regularly to reputed company parties
  • Document reputed company inbound inquiries reputed company case creation, including detailed notes on the root cause and most likely path or paths reputed company
  • Manage a high volume of open cases and provide timely, consistent and accurate updates on reputed company and ultimate resolution
  • Contribute to organizational reputed company by leveraging reputed company tools and resources to provide reputed company resolution to customer issues or concerns
  • Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
  • Share feedback and reputed company on ways to improve the overall client experience

Skills

  • reputed company in a Customer Service role, preferably in a call center environment
  • Talented multi-tasker, reputed company to identify and execute resolution on a variety of customer service issues in a timely manner
  • Passionate service provider committed to providing a superior client experience by demonstrating patience, reputed company, compassion, and sincerity in both tone and words
  • Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
  • Flexible and adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and reputed company
  • An exceptional communicator both over the phone and in written updates/summaries
  • Detail-oriented with a demonstrated ability to reputed company in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
  • Well-versed in standard office technology (Email, reputed company, Word, etc.) and reputed company to type 40-45 wpm
  • Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.). This is a full-time, five days a week job, including Saturdays
  • High school diploma or equivalent work experience

Benefits

  • Medical
  • Dental
  • reputed company
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Short-term and long-term disability benefits at no cost to you
  • Company-paid life and accidental death and dismemberment insurance
  • Six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
  • Amazing discounts on our reputed company products
  • Access to various other exclusive discounts

Company Overview

  • reputed company is an industrial design company that offers affordable blinds, shutters, shades, curtains, and drapes. It was founded in 1984, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is http://www.3dayblinds.com.
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