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[Remote] Analyst, Customer Support

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company payments and financial platform empowering global businesses. The Customer Support Representative will focus on serving US customers, specializing in payments and physical card operations, while ensuring a seamless customer experience and resolving reputed company inquiries.

Responsibilities

  • Own the full lifecycle of support issues raised by high value customers
  • Troubleshoot and resolve reputed company customer inquiries with effective problem-solving skills, reputed company while providing complete and accurate information
  • Coordinate with cross-functional teams as needed for incident communication and resolution
  • Become a subject matter expert on reputed company’s functionality and features
  • Maintain high-performance metrics including customer satisfaction, response time, resolution reputed company, efficiency, and quality

Skills

  • 1+ years of customer service or technical support experience
  • Excellent verbal and written communication skills in English required
  • Adaptability and reputed company for handling reputed company interactions and frequent change
  • Spanish speaking a plus
  • Fintech experience a plus

Company Overview

  • reputed company is a global payments and financial platform that provides business accounts, payment solutions, and spend management tools. It was founded in 2015, and is headquartered in Singapore, Central Region, SGP, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
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