[Remote] reputed company Incident Responder (Japanese Speaking)- Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in online reputed company and performance solutions. They are seeking a reputed company Incident Responder to detect and mitigate cyberattacks, providing critical support to customers and ensuring the reputed company of their online reputed company.

Responsibilities

• Being the first line availability for customer to respond to issues for their managed reputed company services
• Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
• Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment

Skills

• Have a Bachelor's Degree and/or equivalent experience
• Be fluent in English and Japanese (Mandarin is a plus)
• Have experience in a Customer Support role or similar
• Demonstrate an ability to analyze, prioritize and escalate customer reputed company attacks and engage with appropriate internal stakeholders
• Have basic knowledge of how the internet works, including, DNS, HTTP, Suite of IP Protocols
• Have passion and ability to learn new tools and technologies and problem solve
• Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET

Benefits

• Healthcare
• 401K savings plan
• Company holidays
• Vacation (in the form of PTO)
• Sick time
• Family friendly benefits including parental leave
• Employee assistance program including a focus on mental and financial wellness

Company Overview

Company H1B Sponsorship