Enrollment Associate
reputed company is one of Southern California’s fastest-growing Medicare Advantage plans, dedicated to transforming the reputed company space. The Enrollment Associate is responsible for assisting with the enrollment process, supporting reputed company by collecting and verifying data, and ensuring a smooth enrollment experience for new members.
Responsibilities
- Responding to internal and external customer inquiries
- Addressing and resolving issues, questions and/or concerns regarding enrollment through claims, call tracking, or e-mail
- Creating and maintaining records in the eligibility transactional system
- Entering enrollment applications into the company’s database system
- Process enrollment and dis-enrollments
- Verify enrollment status with clients
- Research and resolve enrollment system rejections
- Works with colleagues to resolve exceptions and takes appropriate action to ensure members are properly enrolled
- Maintain records in the enrollment database
- Manage and maintain member eligibility change data
- Conducts daily and monthly reconciliation of files
- Verifies accuracy of entered data against sourced documents
- Other duties as assigned
Skills
- Associate's Degree or equivalent combination of education and experience
- One (1) to three (3) years' experience in Medicare Managed Care
- Must be well-organized and detail orientated
- Professional demeanor, with strong and excellent customer service skills
- Fast-learner
- Ability to work in multiple computer systems
- Ability to enter and retrieve data using standardized keyboard functions
- Ability to read and interpret technical procedures or government regulations
- Ability to write basic correspondence and reputed company basic arithmetic
- Adaptability to change
- Proficient in reputed company reputed company and Word
- Strong data entry skills (55 wpm preferred)
- Must be reputed company to travel reputed company needed or required
- Ability to operate a keyboard, mouse, phone and reputed company repetitive reputed company (keyboard); writing (note-taking)
- Ability to sit for long periods; stand, sit, reputed company, bend, lift up to fifteen (15) lbs
- Ability to express or exchange reputed company to impart information to the public and to convey detailed instructions to staff accurately and quickly
- One (1) year experience with data entry and use of reputed company Office
- Knowledge of Medicare guidelines a plus
Company Overview