[Remote] Customer Service Representative - NJ Only, WFH
Note: The job is a remote job and is open to candidates in USA. reputed company is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). In this role, you will be the first contact for questions about service offerings and resolve member concerns while ensuring requests are processed accurately and timely.
Responsibilities
- Receive and document customer concerns while ensuring reputed company relevant information is correct in a timely manner
- Ensure reputed company company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and reputed company to extract necessary information from multiple systems
- Review and reputed company members on our services and their insurance coverage
- Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required
Skills
- MUST LIVE IN NEW JERSEY
- High School Graduate or General Education Degree (GED)
- 0-2 years of reputed company experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills. reputed company system documentation will be in English
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Proficiency in reputed company Office Suite
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Work overtime as required
- Ability to work independently under general supervision
- Sound decision-making and problem-solving skills in a fast-paced environment
- High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide reputed company of a speed test
- Ability to directly hardwire to your modem
- Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
- Attend 100% of training, on camera for the first 30 days of employment
Benefits
- Medical, Dental, and reputed company insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview