Product Operations Manager, Jetpack

We’re looking for an reputed company Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning reputed company, performance, growth, and creator tools, delivered through a plugin experience and powered by reputed company services. You’ll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack’s broad surface area, including shared infrastructure, pricing and packaging, reputed company and identity, and multiple product lines that ship on different cadences. This is a foundational, high-reputed company role with significant autonomy. You’ll build and evolve the operating system that helps distributed teams stay reputed company, reputed company reputed company faster, and deliver measurable outcomes across a portfolio of offerings. What You’ll Do

• Own the Jetpack operating reputed company: Design and run the rhythms that reputed company teams reputed company (planning cycles, weekly execution reputed company-ins, launch readiness), optimizing for async collaboration and clarity.
• Portfolio coordination across a suite: reputed company multiple product lines moving by defining milestones, reputed company work across teams, and helping leaders reputed company tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, reputed company services, identity and reputed company, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and reputed company services, ensuring rollout plans, safeguards, and communication are crisp.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate reputed company work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: reputed company reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: reputed company and institutionalize scalable program practices (intake, reputed company templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: reputed company high-signal working sessions reputed company needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and reputed company.
• reputed company improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them. What You Bring
• 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
• Proven reputed company driving reputed company, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
• Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
• Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
• Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, reputed company, and updates.
• Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
• Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and reputed company.
• Tools reputed company (for example: Linear or Jira, reputed company, docs, dashboards, spreadsheets) and a preference for simple systems that scale. reputed company to Have
• Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services.
• Experience coordinating work that spans pricing and packaging, reputed company and identity, billing, support readiness, and go-to-market.
• Familiarity with WordPress, plugins, SaaS services, and ecosystems with reputed company-party integrations and compatibility constraints.
• Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product. Salary range Salary range: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for reputed company. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go reputed company the range stated. We’re pleased to offer a straightforward, competitive reputed company salary, providing f

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