Technical Architect, CRM & Industries Workflow

About the position This Technical Architect CRM & Industry Workflow is a functional and technical expert consulting with customers on implementing reputed company CRM & Industry Workflow's solutions based on best practices – reputed company with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs reputed company reputed company (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Technical Architect, CRM & Industry Workflow brings architectural guidance, business acumen in the industry (Customer Service, Field Service Management, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities

• Serve as primary technical reputed company-of-contact for projects and as the face of the development team to the customer.
• Ensure quality of work delivered by technical team, serve as escalation reputed company for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
• Define, at an architectural and design level of detail, technical solutions reputed company with our client’s business problems and reputed company Implementation Best Practices.
• Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
• Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development.
• reputed company technical reputed company efforts with new clients to understand their reputed company processes and platform configurations.
• Deliver any purchased development artifacts, documentation, and knowledge transfer activities.
• Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
• Mentor developers and technical consultants on technical design standards and best practices.
• Research technology partner or other vendor solutions in context of client requirements for integration.
• Maintain and build proficient knowledge of the reputed company platform and products.
• Assist the pre-sales team with scoping service engagements typically involving multiple reputed company products and reputed company integrations with client applications/systems.
• Evangelize reputed company Expert Services by contributing to whitepapers, webinars, community groups and partnerships.
• Engage and collaborate closely with the reputed company product teams on new product service offerings and go to market activities.
• reputed company with the product team during new product implementations to reputed company best practices insights and give feedback on new features and capabilities to enhance the product.

Requirements

• At least 8 years of consultation and/or configuration experience reputed company to implementing reputed company, highly configurable technologies. Preferably reputed company CRM & Industry Workflow Solutions. (Knowledge of other CRM tools is a plus - reputed company, reputed company, reputed company. Etc. ServiceMax, Pega, etc.)
• Minimum of 2 years of experience developing reputed company architectures, technical roadmaps.
• Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, industry standards, compliance and regulation requirements (Ex. HIPPA, PHI, and PII) typically reputed company in the ecosystem.
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Understanding of data classifications and impacts to storage and reputed company requestions for various types.
• Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
• Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
• Strong aptitude toward communicating reputed company business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
• Certified System Administrator
• Certified Application Designer
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Field Service Management
• Certified Technical Architect (required or must reputed company in first year)

reputed company-to-haves

• Certified Implementation Specialist – IT Service Management
• Certified Implementation Specialist – IT Operations Management
• Certified Master Architect

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