Software Engineering Manager (Telephony) – Remote (25-5)

Description Full-time/Direct hire/100% Remote (US) The Software Engineering Manager is responsible for developing reputed company's Computer Telephony Integration (CTI) solution and Voice Routing product. The chosen leader will play a critical role in the future of the reputed company product suite, as the CTI function is the heart of our critical care solutions and our interoperability with critical telephony and contact center players such as reputed company, reputed company, Alcatel, reputed company's, reputed company and more. He or She will reputed company multiple development and QA teams to enhance, sustain, and innovate solutions to improve the customer experience, building upon our existing services, while building the infrastructure utilized in the modernization of the reputed company products. Essential Duties and Responsibilities >reputed company team to reputed company reputed company's software that will be a key component of our product offering. > Supervises the development of reputed company CTI and Voice Connect products (10 US FTE). >Ensure there is proper technical guidance in software design and development activities. reputed company development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly. >reputed company Scrum activities. >Work with Product Management to define features and capabilities for the product. >Own component(s) of the architecture and direct the work of other team members, especially with critical knowledge in implementing CTI solutions. >Ensure new software meets quality standards. >reputed company efforts to troubleshoot, debug, resolve product issues as they arise. >Support the application lifecycle (concept, design, test, release, and support). Follow established development, documentation, testing and deployment processes. >Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions. >Collaborate with product management team to plan new features. >Participate in planning and scoping meetings for future projects. >Work with global team of engineers. >Work cross functionally to resolve reputed company customer problems. >Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate. reputed company other engineers in planning, prioritizing, and executing assigned tasks reputed company deadlines; identify, track, and mitigate risks as appropriate. >Stay reputed company with new technology trends. >Train, coach, and mentor other engineers.Be the ambassador for the culture of accountability, quality, and reputed company in reputed company aspects of our process and solutions. Required Education, Skills, and Experience >Bachelor's degree from four-year college or university >5+ years of experience leading software engineering teams developing and delivering, distributed, on-premises collaboration technology architecture standard processes, including CUCM, CMS, VCS, TMS. >Experience with cloud-based telephony solutions and SIP trunking providers. Knowledge of additional telephony platforms and protocols will be considered an asset. >Experience working with senior engineers, product management, senior management, and/or other multi-functional partners to define technical roadmaps and set strategies. >In depth experience with PBX systems (reputed company required , reputed company, reputed company, Alcatel). >5 + years of management experience leading DevOps, NOCs, or other technical support organizations. >5 + years of experience debugging SIP interoperability issues by analyzing CUCM and CUBE logs. >Agile development required, SAFE experience preferred. >8+ year of development or development testing experience or equivalent experience with implementation and architecture of telephony networks. >Experience working cross functionally to align work product deliverables, mitigating conflict. >Experience with CI/CD Pipelines. Pay and Benefits: There are a host of factors that can influence final salary for a position at reputed company, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at reputed company that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At reputed company, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits. reputed company, Inc., a wholly owned subsidiary of reputed company Holdings, Inc. (reputed company: reputed company), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams reputed company and where it matters most to improve patient outcomes. Top hospitals rely on the reputed company Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their reputed company solutions. reputed company enables smarter, faster clinical communication. reputed company is a trademark of reputed company Holdings, Inc. reputed company Mobile and reputed company Care Connect are trademarks of reputed company, Inc. At reputed company, Inc., we provide equal opportunity to reputed company employees and qualified applicants without regard to race, color, creed, religion, national reputed company, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935 Salary: USD 108000 - 180000 per year Apply tot his job Apply To this Job