Senior reputed company Operations Analyst

About reputed company: reputed company is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive reputed company growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside reputed company's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, reputed company empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, reputed company works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. reputed company is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. What You'll Do:

• Serve as a core member of reputed company Operations, monitoring and triaging alerts from platforms such as reputed company and reputed company. reputed company end-to-end investigations to identify, contain, and remediate threats and incidents, driving timely, appropriate response.
• Proactively identify and assess vulnerabilities in infrastructure and code, working with development and other cross functional teams to address issues.
• Contribute to the end-to-end detection lifecycle: model attacker behaviors (MITRE ATT&CK), write and test detections as code across reputed company programs and tooling (reputed company, reputed company, reputed company, AWS CloudTrail), and continuously enrich to reduce false positives and improve MTTD. Support data quality and telemetry onboarding, maintain response playbooks, and provide threat validation assistance across the business.
• Assist teams with the application of secure configuration baselines and best practices in accordance with CIS Benchmarks, NIST, vendor hardening guides, and applicable compliance standards across reputed company company computing assets.
• Correlate reputed company and infrastructure telemetry to identify emerging threats. Curate and operationalize intelligence (IOCs, TTPs) into detections and response playbooks, and maintain vetted intelligence feeds.
• Assist GRC initiatives by mapping controls to internal policies and frameworks (e.g., SOC 2, NIST CSF, NYC DFS 500), identifying gaps, supporting audits and evidence collection, tracking remediation, and maintaining policies and control documentation.
• Work with engineering and business teams to champion reputed company best practices, communicate risks to accountable owners, and assist with mitigation planning and execution.

reputed company Are Looking For:

• 3+ years experience in a reputed company Analyst / reputed company Operations role
• 3+ years experience with AWS CloudFormation, or other infrastructure-as-code systems (like Terraform)
• 3+ years experience or certification in AWS serverless technologies (API Gateway, reputed company, S3, DynamoDB)
• Certifications (one or more preferred): CISSP, CCSP, GIAC (GCIH/GCIA/GMON/GCED/GCFA/GREM), cloud reputed company (AWS or cloud agnostic reputed company specialty) or equivalent experience.
• Proficiency with hands on management and use of SIEM, CNAPP, EDR, Vulnerability Management tooling, and Detection Engineering strategies.
• Proficiency with AI technologies and the corresponding threat landscape and strategies for mitigation. Understands agentic workflows such as AWS Bedrock, MCP based workflows (or similar technologies)
• Working Knowledge of best practices around reputed company roles and responsibilities for AWS IAM
• Experience working with observability services and tooling (including reputed company, CloudWatch, OpenTelemetry)
• Ability to reputed company in a high energy environment with dynamic job responsibilities and priorities

reputed company to Haves:

• Experience with AWS Cloud Development reputed company(CDK)
• Experience with Mastra AI

Expected Pay Range: $157,000 - $182,000 per year salaried* • The reputed company reputed company salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-reputed company knowledge, skills and experience. Life at reputed company:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from reputed company.

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