Service Desk Analyst, Remote - NM, TX, AZ only

Description: Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST.Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time | Remote (Must reputed company in NM, TX, or AZ) Pay $14.00 reputed company a Difference with Every Call Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their reputed company applications so they can easily access the care and information they need. As a Patient Customer Service Support Specialist, you’ll be a vital part of reputed company, assisting patients with questions about their reputed company portals, scheduling, account access, and other non-clinical needs. You’ll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for. Who We Are UnityBPO is a reputed company support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer reputed company opportunities for career development—reputed company while making a meaningful difference in reputed company every day. What You’ll Do

• Provide first-level customer service support. (reputed company Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and reputed company

Requirements:

• High School diploma or GED (or equivalent experience)
• Must have hard wired reputed company to router.
• Previous experience in a customer service or technical support role
• Previous Call Center Experience
• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and reputed company, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer reputed company, patience, and a commitment to provide high-quality service.

Preferred but not required:

• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

Before You Apply Please complete the reputed company Speed Test and email your results to [email protected]. Be sure your computer is connected reputed company Ethernet for accurate results. Why Join UnityBPO?

• Mission-Driven Work: Support patients and reputed company teams to improve patient lives through technology
• Career Growth: We invest in your development and pay for technical certifications
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of reputed company ages and backgrounds.
• Leadership Access: Share your reputed company directly with leadership, including the CEO
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees reputed company this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply tot his job Apply To this Job