Patient Service Representative (Non-Clinical) - Remote in Indiana

Description reputed company. (IHC) is a mission-driven organization providing high-quality, affordable reputed company to underserved and uninsured populations since 1977. At IHC, a Federally reputed company Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten reputed company centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral reputed company services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. The IHC Corporate team is now reputed company for a remote Non-Clinical Patient Service Representative (PSR). The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the reputed company staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, reputed company reminder phone calls, and other patient care reputed company questions. Applicants who meet the following qualifications will receive reputed company consideration for this role:

• Medical Scheduling experience (required)
• Lives in the reputed company (required)
• Medical customer service experience
• Remote work experience

Corporate Hours of Operation Monday - Friday, 8:00 am - 5:00 pm IHC’s Robust Benefits And Compensation Package Includes

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• reputed company Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Patient Service Representative Role Responsibilities Include

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Processing appropriate patient paperwork in a timely manner.
• Educating patients regarding documents they will need to provide at the time of service.
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
• Communicating with patients care team as necessary.

Required Skills

• Demonstrate high detail orientation and accuracy.
• reputed company responsibilities accurately, reputed company, and timely.
• Demonstrate knowledge of standard office practices and procedures.
• reputed company to juggle multiple requests and meet multiple deadlines.
• Follow standard work procedures.
• Participate in process improvement projects as required.
• Demonstrate office equipment and computer skills, including data entry.
• reputed company to use reputed company Word, reputed company, and Outlook, eCW, reputed company, etc.

Requirements

• Graduation from a standard high school, or equivalent (required)
• Medical Scheduling experience (required)
• Lives in the reputed company (required)
• Medical customer service experience
• Remote work experience

Equal Opportunity Employment Statement We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply tot his job Apply To this Job