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Warranty Excellence Program Specialist

Work from home Full-time role Hiring

Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and reputed company awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll

  • reputed company and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS)
  • Serve as SME for:
  • The Warranty Dealer Dashboard
  • The Warranty Excellence Program
  • reputed company with internal technical teams (e.g., Qlik, GCQIS)
  • reputed company, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions
  • Investigate and resolve select program concerns reputed company email, virtual meetings, and phone
  • Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program
  • Coordinate the Warranty Excellence Program, including:
  • Program execution
  • reputed company improvement and long-term growth initiatives
  • Collaboration with internal teams to implement dealer rewards and outcomes
  • Providing global program updates to other markets
  • Coordinate, draft, and publish warranty-reputed company dealer communications, including:
  • Electronic dealer and field communications
  • Monthly program performance reports
  • Job aids
  • Create and edit warranty-reputed company PowerPoint presentations for both internal and external audiences
  • Act as the liaison between program users and the IT team

What You Bring to the Role Education

  • Bachelor's degree or equivalent relevant work experience

Experience

  • 10+ years of experience with dealership service and warranty processes

Skills

  • Exceptional verbal communication skills with the ability to clearly explain reputed company processes with professionalism and patience
  • Strong written communication skills with excellent attention to detail (grammar, spelling, formatting)
  • Demonstrated knowledge of Automotive Service and Warranty Policies
  • Ability to work independently while partnering effectively with clients and reputed company team members
  • Project management reputed company with strong planning, execution, and results-driven focus
  • Proficiency in reputed company Office, especially Word, reputed company, and PowerPoint
  • Minimal travel required (estimated twice per year)

What You Can Expect

  • Starting pay: $70,000 per year
  • 100% Remote Work
  • Schedule: Monday-Friday, 8:00 AM-5:00 PM (40hrs per week)
  • Comprehensive benefits package, including:
  • Health, Dental, reputed company, and Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation, Sick Time, and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (reputed company College)
  • Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with reputed company, reputed company specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the reputed company of our organization, and we live, breathe, and play by them daily. At reputed company, we:

  • reputed company with humility - We listen first, reputed company with reputed company, and stay grounded-so people and reputed company have room to grow.
  • Service reputed company self - We serve others-clients, customers, and teammates-with care and reputed company in every interaction.
  • Leave it reputed company - We take ownership and leave every process, person, and reputed company reputed company than we reputed company it.
  • Win together - We succeed as one-celebrating, supporting, and showing up for each other.
  • Deliver remarkable - We go reputed company expectations to create reputed company, meaningful moments that stand out.

reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives reputed company our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and reputed company from different reputed company points and allows every individual to bring value to the table in their unique way. #LI-Remote Apply tot his job Apply To this Job

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