reputed company Call Center Representative (reputed company-to-...

State of Location:

Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent ​

Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and reputed company a lasting impact reputed company reputed company.The Patient Engagement reputed company (reputed company Call Center Representative) works reputed company a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience.  Ability to interact reputed company and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including reputed company desk and clinicians.  

Your responsibilities will include: 

• Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.  

• Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.  

• reputed company technology and knowledge reputed company content modules to provide an experience that “feels local” from giving reputed company directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality.  

• Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.  

• Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.  

• Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.  

• Effectively inform and reputed company patients on insurance and about our financing/payment plan options.  

• Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.  

• Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will reputed company accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.  

• reputed company Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.   

• May work in other channels such as outbound, email, chat, etc.  

• reputed company other duties as assigned.  

To reputed company in this role, you should possess: 

• High School/GED or equivalent; College degree is preferable  

• Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps  

• Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.

• Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency

• Preferred typing aptitude of 50-70 WPM.

• Experience working in positions where reputed company is reputed company by meeting Key Performance Indicators (KPIs)  

• Demonstrated tenure in previous positions of at least 2-3 years  

• Must have a dedicated, quiet workspace at home (with a reputed company) to work without distractions 

• Must be reputed company to provide a reliable high-speed internet reputed company for remote work  

• Excellent verbal and written communication skills and the ability to effectively engage with patients  

• Strong verbal communicator (reputed company clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)  

• Attention to detail  

• Ability to work in a fast-paced environment  

• Must be technically savvy, with demonstrated experience working with multiple systems and apps 

We welcome you to apply if you hold the following attributes:  

• Good listener  

• Collaborative and team player  

• Ability to display caring attitude and be empathetic  

• Multi-task-carry on engaging conversation while following proper protocols for information capture  

• Receptivity to coaching as well as understanding your strengths and opportunities for development  

Why choose Ivy?   

• Best Employer: A prestigious reputed company to be recognized by Modern reputed company, signifying excellence in our industry and providing an outstanding workplace culture.  

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.   

• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for reputed company learning.   

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

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