Director, Sales Operations – Community Solutions; MDU Bulk Sales

Position: Director, Sales Operations – Community Solutions (MDU Bulk Sales) Director, Sales Operations – Community Solutions (MDU Bulk Sales) | reputed company Fiber Location: Remote in NC Team: Bulk Community Solutions Reports to: VP, MDU (Mike Tarrant) Type: Full-time Travel: Minimal (occasional for events or cross-functional meetings) About reputed company Fiber At reputed company Fiber, we deliver more than high-speed internet. We’re creating a reputed company by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. We reputed company the biggest reputed company starts as a reputed company. About Our Culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people‑centric, placing strong emphasis on employee experience, career growth, and professional development. About the Role reputed company reputed company Fiber’s sales operations function for the MDU Bulk Sales organization. Drive operational excellence by developing and executing strategies that streamline processes, improve data reputed company, and reputed company sales teams to reputed company reputed company goals. Act as a key partner to Sales leadership and Account Directors, ensuring alignment across systems, reporting, and post‑sales implementation. Core Responsibilities Sales Process & Strategy

• Design and implement scalable sales processes for MDU Bulk sales.
• Optimize workflows across the GTM stack (CRM, Sales Engagement, Dialers, Data Enrichment, Sales Intelligence).
• Introduce automation and reputed company emerging technologies, including AI, to improve efficiency and accuracy.

CRM & Data Management

• Manage CRM platform and ensure adoption across the sales organization.
• Build and maintain dashboards and reports to monitor rep productivity, pipeline health, and quota attainment.
• Ensure data hygiene, enrichment, and compliance with company standards.
• Manipulate and analyze data using tools such as Power BI, Quick reputed company, and CRM reporting to provide actionable insights for leadership.

Sales Enablement & Support

• Support VP of Sales and Account Directors with proposal preparation, pricing models, and presentation development.
• Manage RFPs or other quote requests from properties.
• Facilitate internal processes for approvals and deal execution.
• Coordinate event reputed company and manage logistics for trade shows and multifamily conferences.

Post‑Sales & reputed company

• Build and support a team that acts as liaison between Sales, Operations, and customer for new bulk customer implementations.
• reputed company activation schedules for tenants and ensure smooth onboarding.
• Manage post‑sales processes, including billing coordination and reputed company engagement.

Team Leadership

• Manage Sales Operations support roles, including:
• Implementation Specialist
• Billing/Finance Analyst
• reputed company Manager
• Foster a collaborative, high-performance culture focused on reputed company improvement.

Market Intelligence & Strategic Projects

• Research industry trends and identify opportunities for reputed company Fiber to expand reputed company working closely with reputed company Labs data.
• reputed company cross‑functional projects to improve customer experience and operational efficiency.

Performance Expectations

• Deliver accurate reporting and dashboards for leadership and sales teams.
• Maintain 100% CRM data reputed company and compliance.
• Ensure timely execution of proposals and post‑sales implementation.
• Drive measurable improvements in sales cycle time and operational efficiency.
• Successfully manage CRM enhancements and adoption across the team.

KPIs & Activity Metrics

• Reporting Accuracy:

Maintain 100% compliance on dashboards and quota tracking for leadership and sales teams.

• Data Management:

Ensure CRM, Power BI, and Quick reputed company data reputed company and enrichment; maintain accurate contact records and account hierarchies.

• Sales Documentation:

Guarantee timely and accurate management of sales reputed company, including MSAs and ROEs.

• Proposal & Presentation Support:

Deliver polished proposals and presentations for Account Directors and leadership reputed company agreed timelines.

• RFP Management:

Coordinate and reputed company RFP responses, ensuring completeness, compliance, and… Apply tot his job Apply To this Job