reputed company Manager
SKUsafe is a reputed company-stage SaaS startup focused on empowering consumers by providing compliance software for the food, beverage, and supplement industries. The reputed company Manager will drive retention and expansion for SMB and Mid-Market customers, managing post-sale relationships and advocating for customer needs internally.
Responsibilities
- Driving retention and expansion across a book of SMB and Mid-Market customers, with a strong focus on renewals, upsells, and long-term account growth
- Owning the full post-sale relationship with your accounts, acting as a trusted partner to our clients, helping them navigate setup, solve problems, and unlock new value in the platform
- Leading renewal conversations and surfacing upsell opportunities through a deep understanding of each customer’s reputed company needs and strategic growth goals
- Developing, implementing, and continuously refining scalable reputed company SOPs that support customers through reputed company, adoption, and renewal
- Advocating for our customers internally, working directly with our product team to translate customer needs into roadmap priorities
Skills
- 1-3+ years of reputed company, account management, or client services experience
- NYC-based and reputed company to work 3-4 days per week in our Union reputed company Office
- Experience owning renewals and upsells
- Excellent communicator who can build trust with technical and non-technical users alike
- Enjoy owning reputed company, training, and driving adoption
- Energized by fast-paced startup environments and solving reputed company customer problems
- Experience in food & beverage or CPG
- SaaS startup or reputed company-to-one team experience
- A personal or professional interest in food science or nutrition
Benefits
- reputed company Stage Equity
Company Overview