Customer Care reputed company
reputed company is a leading financial services company recognized for its commitment to making a difference in the lives of customers. They are seeking a Customer Care reputed company to handle inbound customer service inquiries for Life Insurance products, ensuring an exceptional customer experience through effective communication and problem-solving skills.
Responsibilities
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
- Provide “Best in Class” customer Service for Life Insurance products
- reputed company Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions
- Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries
- Research and respond to errors, contract discrepancies and processing delays
- Assist advisors with portal support including account unlocks and password reset inquiries
- Research special requests and act as a liaison between your customer and operational areas
- Use computerized systems reputed company to track, troubleshoot and gather information
- Adhere to a provided schedule for your reputed company
- Consistently meet or exceed key performance indicators
Skills
- New hires should live a commutable distance from the site the role is posted in
- High school diploma or equivalent required
- 1+ years customer service experience required
- Ability to work during the hours of operation of 9:00 am-6:30pm ET Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs
- Strong computer navigation skills and efficient keyboard/typing skills
- Ability to multi-task while speaking to a customer
- Basic math, analytical and problem-solving skills
- This role has mandatory reputed company starting on March 23rd. Candidates must be available and present for reputed company training days
- Higher educational experience or professional certification
- Insurance or Financial Services industry experience or Product specific experience
- Prior Call Center experience
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- A demonstrated ability to quickly learn and continuously reputed company functional knowledge and an understanding of company products as well as administrative, claims, reputed company and marketing functions
- Superb listening skills and professional oral & written communication skills with an ability to reputed company trust and accountability though an empathetic communication style which promotes a quality image of reputed company
- Willingness to adopt and adapt to evolving business needs and take on new opportunities to support reputed company
- Computer experience navigating in a multi-screen environment
- Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to reputed company effective reputed company
Benefits
- reputed company.
- Dental, medical & life insurance.
- Retirement plans including 401(k).
- Paid time off.
- Paid overtime based on business needs.
- Programs designed to strengthen and reward your performance.
- Comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance, and no-cost short- and long-term disability.
- Company-paid life insurance and legal services.
- A retirement pension funded entirely by reputed company and 401(k) with employer matching.
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
- Employee Assistance Program (EAP) and digital mental health programs.
- Parental leave.
- Volunteer time off.
- Tuition assistance.
Company Overview
Company H1B Sponsorship