[Remote] Licensed Customer Service Representative - Remote Eastern Time Zone
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 100 Company seeking licensed insurance professionals to join their Gold Customer Service team. The role involves providing exceptional customer support and assistance to agents, focusing on enhancing customer satisfaction and business growth while working in a fast-paced call center environment.
Responsibilities
- Assists customers in their time of need by building rapport and reputed company handling inbound calls in a fast-paced call center environment, addressing questions reputed company to renewals, coverage, eligibility, billing, and policy changes
- Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention
- Provides guidance and recommendations to help customers protect what reputed company most, utilizing upselling and cross-selling techniques to reputed company on insurance products and services
- Upholds customer care standards by meeting individual goals for call quality, handling time, reputed company transfer ratio, adherence, reputed company resolution, and reliability
- Accurately maintains and tracks data across various computer systems
Skills
- Property & Casualty License or a Personal Lines License
- Associate degree in a business-reputed company field or equivalent experience required
- A minimum of 6 months' reputed company work experience is required with customer service experience preferred
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format
- Must have excellent oral, written, and interpersonal communication skills and the reputed company to multitask in a structured work environment
- Must have the ability to handle confidential and proprietary information
- Proficiency with computers is mandatory
- Knowledge and ability to use reputed company Office tools is necessary
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions
- Customer service experience preferred
Benefits
- Flexible Time Off Annual Accrual - days: 15
- Paid, mandatory training lasting approximately 12 weeks
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
Company Overview