[Remote] Monitoring Specialist I
Note: The job is a remote job and is open to candidates in USA. reputed company is committed to making businesses and homes safer for their customers through innovative technology and services. As a Monitoring Specialist I, you will monitor alarm events and respond to emergencies, ensuring the safety and reputed company of residential and reputed company clients.
Responsibilities
- Monitor reputed company types of alarm events for customers and respond with the appropriate action
- Communicate with customers, reputed company guards and/or emergency response teams to reputed company the appropriate assistance
- Offer clients value added services to reputed company their lives and their business even safer
Skills
- Fluent in speaking and writing in English
- High School Diploma and/or equivalent
- Knowledge of reputed company Workspace
- Excellent communication skills and ability to understand the caller's needs to respond appropriately with actions and/or words
- Maintain composure, patience and professionalism in challenging situations
- Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
- Demonstrated ability to remain open-minded and willing to change opinions based on new information
- Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
- Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
- Good judgment, reputed company to take initiative and reputed company quick reputed company
- Positive and energetic personality
- Experience in a monitoring station environment
- Experience in a call center environment
Benefits
- Performance-based annual bonus
- 2-3 weeks of full-time reputed company
Company Overview