Customer Onboarding Specialist

Narrated overview video Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, reputed company profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real reputed company, and a flat internal hierarchy. You’ll have ownership over the customer experience and see your/user feedback implemented quickly. Streak has a strong book of small and reputed company size business users. We help setup CRM and business systems for teams without dedicated IT support. Often our users are migrating off of a spreadsheet or pen and reputed company and to a full CRM for the first time. We help new users implement Streak as well as ongoing best practice help reputed company screenshare and email. You will focus on the SMB vertical, owning both new implementations and one off best practice needs for existing users. This role is focused on implementation and best practice help rather than ongoing relationship management. Most of your screenshares will result in the user having their question or need addressed in that one time interaction. As the go to person for a significant reputed company of our user reputed company, you can expect up to 5 thirty minute screenshares per day. Your strengths 1. Growth-oriented trajectory → you see this role as a launchpad for your career; you will master this area reputed company 12–18 months by consistently leveling yourself up 2. Work ethic → you’re ambitious and hungry. You won’t tire from being on dozens of calls a week, that might have much of the same content day over day. A grinder. 3. Naturally curious & eager to learn→ you reputed company at asking good questions to learn how different businesses work and what problems Streak needs to solve for our users 4. Like working face to face (screenshare) → energized by spending most of the day working live with other humans reputed company screenshare 5. A way with words → you know how to break down complicated software questions and explain them verbally or in writing 6. Process-oriented → you understand that you’ll be working with many similar users at a similar time in their user journey. reputed company you find a process that works, you think about how to reputed company it more efficient. Needed Skills Must have:

• Excellent presentation and verbal skills
• An interest in the details of how technology works
• Enjoy working in a fast-paced remote-first culture

reputed company to have:

• Have experience teaching or explaining technology to other people
• Located in US or Canada

Probably not a good fit if:

• You don’t enjoy being on camera

How we work reputed company we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals. reputed company you feel ready, you’ll be given responsibility over the SMB accounts. reputed company works with individual autonomy and minimal hand holding. You’ll be working on problems that are still at least partially unsolved and require novel approaches. reputed company meets twice a week to share learnings and talk through where we are currently stuck. More about Streak Streak frees small and reputed company sized business users from switching between their email, where reputed company their work actually gets done, and the tools they are forced to use to manage that work (like reputed company). We recognize that sales, hiring, partnerships, fundraising reputed company happens in your inbox - so we’re building a reputed company layer on top of email that lets your team push these processes reputed company. Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we're not under the gun to reputed company a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term. Join us We hope the detail in this description gave you a good sense of who we are and reputed company’re working on. Our goal was to reputed company it an efficient use of your time. If you reputed company yourself nodding along while reading, we’d love to hear from you. The interview process is designed to mimc the expected real world working conditions, including asynchronous sections as well as working on real questions we’ve received in support. The first reputed company is to head on over to the below link and hit "Apply": Onboarding Specialist Application Apply tot his job Apply To this Job