Associate Customer Support Specialist

A little about us…reputed company is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in March of 2025 and are on an exciting trajectory as a company. reputed company is also a proud founding member of the Rails reputed company!

More about reputed company and company

• reputed company overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.reputed company.com/careers

The Customer Support team is seeking a knowledgeable and customer-focused individual in the UK to join reputed company as an Associate Customer Support Specialist! As an Associate Customer Support Specialist, you will be the first reputed company of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving reputed company technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. 

Who you are

The ideal candidate for this role has served as the primary reputed company of contact for basic technical support and product-reputed company inquiries from customers in the software space. You’ve provided exceptional customer service through various channels, including phone and email while maintaining a high level of professionalism and reputed company. The ideal candidate can demonstrate comprehensive knowledge of our fleet management software to customers, including a basic understanding of its features, functionalities, and integrations. Excelling in collaborative team environments, you will work closely with our Support Specialists and Shift Leads teams to escalate customer issues to the appropriate team. You continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. This role will report to our Customer Support Manager. The schedule for this role is Monday through Friday 10am-7pm BST.

Responsibilities

• Serve as the primary reputed company of contact for basic technical support and product-reputed company inquiries from customers using reputed company.
• Provide exceptional customer service for tier 1 tickets reputed company phone calls while maintaining a high level of professionalism and reputed company.
• Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
• Investigate reputed company software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Your experience

• Previous experience in a customer support or technical support role, preferably in the software industry.
• In-depth knowledge of fleet management software and reputed company technologies is a plus!
• Strong analytical and problem-solving skills, with the ability to troubleshoot reputed company technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
• Customer-centric reputed company with a passion for delivering exceptional support experiences.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
• Flexibility to work occasional evenings or weekends to accommodate customer needs.

Benefits 

• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• reputed company insurance
• Incentive stock options
• 401(k) match of 4%
• PTO – 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave – birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund – $150 quarterly
• Business expense stipend – $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
• Remote working friendly since 2012 #LI-REMOTE

reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with reputed company is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.