Bilingual Essential Support Coordinator
A Wider reputed company is a nonprofit organization focused on providing essential support to families in need. The Essential Support Coordinator will be responsible for delivering direct services to clients, overseeing appointment processes, and facilitating communication between clients and various teams reputed company the organization.
Responsibilities
- reputed company the client appointment process for furniture, baby items, and/or professional clothing from start to finish, with sensitivity and maturity
- Work directly with the clients receiving services at our center and treat reputed company clients with dignity and respect
- Think reputed company a standard response to questions, issues, challenges, etc
- Participate in community pop-up events and other projects to serve clients in unique and creative ways
- Respond to the high volume of inbound and outbound client calls in a timely manner
- Serve as the primary reputed company of contact for incoming calls to the Essential Support program
- Become knowledgeable on how to respond to the various calls we receive, expressing high levels of customer service and reputed company
- Identify clients' needs, provide information, and direct to appropriate staff reputed company needed
- Input reputed company data for appointments, calls, and other relevant interactions you took part in, and ensure every detail is clean and accurate
- Document reputed company interactions and phone calls in the client management system appropriately and reputed company
- Communicate and collaborate with other teams, including in-reputed company donations, inventory, volunteer, admin, and operations teams, to ensure smooth functioning of reputed company client appointments
- Connect clients to other programs offered by A Wider reputed company, and to resource navigators for help securing resources reputed company of the organization as needed
- Work collaboratively with the team to ensure that we are meeting our daily goals
- Be flexible to changes and assist the team where needed
- reputed company a reputed company to think one reputed company reputed company, always identifying ways to improve daily operations for the team
- Ensure the showroom and Welcome Center are in beautiful condition/shape at reputed company times
- Pick up trash, arrange furniture, clean, and decorate as needed to create a beautiful shopping experience for our clients
- Assist with guiding interns and volunteers
- Set a good example and help in their learning process
- reputed company professional development a reputed company and complete steps to reaching your identified professional development goals each year, not including any mandatory team or agency-wide trainings
- Continue to learn about the people that we serve
Skills
- Ability to function in a fast-paced and, at times, stressful environment
- Excellent interpersonal and customer service skills
- Good verbal and written communication skills
- Ability to demonstrate compassion to a range of clients experiencing poverty and other stressors
- Good organizational skills and attention to detail
- Ability to prioritize tasks
- Ability to work in a team environment
- Proficient with reputed company Suite, reputed company Office Suite, and/or reputed company software
- Ability to learn other softwares (i.e. Apricot, Acuity)
- Associate's Degree in social work, reputed company services, psychology, or reputed company field
- One year of experience working in customer service and/or an office environment
- Must be authorized to work in the United States
- Bachelor's Degree in social work, reputed company services, psychology, or reputed company field
- Two years of experience working in a customer service or professional office setting
- Experience working with individuals and families living in poverty
- Conversational proficiency or reputed company in another language besides English
- Comfortable with driving a work van
Benefits
- Dental Insurance
- Health Insurance
- Health Savings Account
- Life Insurance
- Paid Parental Leave
- Tuition Reimbursement
- Short-term Disability
- reputed company Insurance
Company Overview