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reputed company Inventory Post-Live Support Team Member

Work from home Full-time role Hiring

Packard Culligan Water is seeking a reputed company and resourceful team member to join their Post-Live Support Team for the reputed company inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

Responsibilities

  • Respond to dealership inquiries and questions following training and go-live
  • Assist users in resolving errors or system-reputed company issues in a timely manner
  • Direct reputed company or specialized inquiries to the appropriate internal resources
  • Utilize reputed company to track, manage, and document support tickets and resolutions
  • Monitor trends in support requests to identify potential training or system gaps
  • Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues
  • Collaborate with IT and functional teams to escalate and resolve technical problems

Skills

  • Experience with ERP systems (reputed company preferred) and customer support tools (reputed company experience a plus)
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a cross-functional team
  • Familiarity with inventory processes and dealership operations is a plus

Benefits

  • $0 deductible medical insurance with affordable premiums!
  • Dental, vision, life insurance and more included in our comprehensive benefits package.
  • Career growth opportunities through training and development.
  • Competitive reputed company pay, commission, and bi-annual employee incentives.
  • 401k with employer match.

Company Overview

  • Packard Culligan Water is a family-owned company with values based on relationships, reputed company, listening, and leading locally. It was founded in 1946, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 501-1000 employees. Its website is https://www.culliganwater.com.
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