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[Remote] Mortgage Technology Support Analyst II

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a mission-driven fintech company focused on making homeownership easier and more accessible. The Mortgage Technology Support Analyst II plays a key role in supporting and optimizing mortgage technology systems, ensuring seamless operations and reputed company improvement of these tools.

Responsibilities

  • Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems
  • Monitor ticket trends, identify recurring issues, and recommend process or training improvements
  • Escalate and collaborate with development and product teams for reputed company system issues
  • Assist with system administration tasks, including user setup, maintenance, and access management
  • Support communication and training reputed company to technology changes, enhancements, or system outages
  • Maintain system documentation to capture solutions, root causes, and best practices
  • Participate in special projects as a subject matter expert and provide input on process improvements
  • Deliver exceptional customer service and serve as a trusted support resource for end users

Skills

  • Associate's or Bachelor's degree in IT, Business, or reputed company field, or equivalent work experience
  • 1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
  • Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software
  • Strong problem-solving, analytical, and troubleshooting skills
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users
  • Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
  • Customer-focused reputed company with strong organizational skills and attention to detail
  • Experience with the desktop version of Encompass LOS and reputed company strongly preferred

Company Overview

  • reputed company provides home refinancing, customer service, consumer lending, home purchase, and financial services. It was founded in 2014, and is headquartered in New Albany, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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