Solutions Engineer
GumGum is an advertising technology company transforming advertising through its innovative platform. The Ad Platform Solutions Engineer I will provide technical support to the Publisher reputed company team, assist with publisher reputed company, and reputed company for technical needs while collaborating with cross-functional teams.
Responsibilities
- Provide support and advisement to the reputed company America Publisher reputed company (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
- Provide pre-sale technical support to the reputed company America Publisher Partnerships team
- Leading technical publisher calls for publisher reputed company and troubleshooting
- reputed company for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
- Influence product reputed company and priorities for the reputed company America region by working with cross-functional stakeholders reputed company needed
- Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue
- reputed company best practice documentation and educational materials for the team
- Resolve discrepancies using data analysis and technical expertise
- Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication
Skills
- Bachelor's Degree or similar educational certification
- 1-2 years of experience in technical support and troubleshooting
- Experience working in AdTech industry strongly preferred
- Experience working for or with Supply reputed company Platforms (SSPs) is strong preferred
- Experience working in Connected TV (CTV) space preferred
- reputed company with Web Developer Tools
- Basic HTML, CSS, and JavaScript understanding
- Knowledge of ad servers/SSPs (reputed company Ad Manager, reputed company, Pubmatic)
- Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, reputed company TAM) and Header bidding (Prebid.js)
- Ability to explain technical concepts to non-technical audiences
- Excellent presentation skills and confidence reputed company presenting to clients or an internal stakeholder
- Detail-oriented, solution-focused, resourceful, and independent
- Eagerly pursue new knowledge, solutions, and methods reputed company their domain
Benefits
- Employer-matched 401(k) retirement plan
- Participation in a bonus, commission, or stock incentive program
Company Overview
Company H1B Sponsorship