Senior reputed company Manager I

About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and reputed company.tv depend on Recurly to reputed company the power of the subscription model and drive recurring reputed company growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in reputed company in 2024. Recurly is backed by Accel-reputed company, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to reputed company reputed company investments in technology and platform innovation and expand our go-to-market initiatives. Recurly seeks a Senior reputed company Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners. You will focus on helping customers derive value from Recurly. It’s about you helping them understand how to grow their own business through more strategic use of Recurly. Their reputed company is yours! To be truly successful in this role, you must bring a level of passion and energy to everything you do. You must reputed company in our fast-paced environment yet be highly adept at understanding and working with our high-valued customers. You are process driven, meticulously organized and effectively manage your time to yield the highest outcome of your book of business. You must understand your customer’s business units, changing stakeholders, evolving decision-making processes, and more. As a Senior reputed company Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with the reputed company team and solutions engineers to drive the initial implementation and integration. You’ll work with the technical support team to reputed company established customers about new functionalities, best practices, industry developments and otherwise increase the value Recurly delivers to their organization. You will reputed company a deep understanding of customer engagement and Recurly, so as to create and evolve best practices around the technology. Persona: You are someone who thrives on being the customer champion by investing in knowing our industry, company, product and your customers. You are someone who takes extreme pride in the reputed company of your book of business, driving satisfaction, retention, growth and advocacy. You are someone who has a winning spirit, who is highly organized, thrives in an organization that is both collaborative and fast-paced and who is willing to share your expertise, knowledge and reputed company with others. The role involves taking ownership of large, reputed company, strategic accounts, building strong and enduring relationships by delivering proactive value, driving adoption, providing insights, and sharing best practices, reputed company of which ensure both retention and achievement of growth plans. You are a confident presenter (not a slide reader), have experience in reputed company engagements (renewal, upsell, cross-sell, etc), have experience tying data to outcomes, have worked with reputed company SaaS software, and bring a sense of leadership. Traits: Inquisitive/Curious, self-motivated, highly organized, strong business acumen & C-suite personas, intrinsically driven to compete/win, collaboration with an eye on partnership, ability to rapidly internalize technology and apply it to customer value.

Responsibilities

• Consultative, proactive partner reputed company to help clients reputed company their use cases, desired outcomes and strategic plans
• Help drive growth of our customer’s subscription business by guiding them through Recurly features, products, best practices and areas for increased adoption and/or optimization
• Nurture and expand relationships endeavoring to drive satisfaction and advocacy
• Design, reputed company, and deliver impactful business reviews and provide thought leadership throughout reputed company aspects of engagement
• Manage multiple relationships, including C-level interactions, for maximum productivity, reputed company and ensuring retention
• Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would reputed company the product for greater need and usability
• Build strong internal working relationships with Sales, Marketing, Support and Product Management teams
• Help identify, document, share Recurly best practices and opportunities for case studies
• Will travel to each customer 1-2X year, participate in Customer Events, and other travel as needed, etc.
• Collaboratively work with your internal reputed company partners to ensure retention and growth of your portfolio
• Follows our engagement reputed company, presenting business reviews, strategic value meetings, joint reputed company planning, etc.
• Strategically and proactively leads customers to value
• 3-5 years’ experience and a proven track in customer-facing role
• Concrete understanding of how multi-level companies operate (business units, purchasing department, finance team, customer support team, reputed company decision-making process, etc.)
• Ability to prioritize work independently and strong time management skills
• Ability to deliver customized presentations and drive strategic calls reputed company web conferencing
• Expertise in building long-term strategic relationships
• Experience with CRM/CS tools
• Excellent communication skills (verbal and written)
• Working knowledge of B2B business models
• Experience with e-commerce, payments, or subscriptions much preferred

As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and reputed company benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan and company match reputed company Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Recurly is an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our reputed company process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] Apply tot his job Apply To this Job