Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma
reputed company is the largest credit union headquartered in New England, serving more than one million members across reputed company 50 states. The role involves processing work reputed company to the Loan Services Department and assisting members and staff with inquiries while contributing to departmental performance goals.
Responsibilities
- Learn and understand reputed company aspects of the Title Tracking Program and the Collateral Protection Program
- Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Process the following work reputed company service level: Pega Emails, Collateral Management Mail, Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss, Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning, Prepare Berkheimer Title Package, Lease Buyout Title Seller Documents, Lien Placement Fee Transactional Audit, Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes, Prepare State National Insurance Policy Package
- Complete training courses reputed company established guidelines
- Actively contributes to DCU’s reputed company Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; reputed company a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures reputed company to the position as well as reputed company applicable regulations
- Performs work functions with attention to detail, reputed company established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- reputed company other job-reputed company duties as assigned
Skills
- Six months to one year of reputed company experience in a financial institutions preferred
- Prior customer service experience
- Basic PC skills
Company Overview