[Remote] CCService Advocate I-56

Note: The job is a remote job and is open to candidates in USA. Oak Street Health, part of CVS Health, is focused on transforming health care for consumers. The CC Service Advocate I role is responsible for providing exceptional customer service by efficiently managing patient appointments and ensuring a positive patient experience through effective communication and problem resolution.

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
• Data Entry: Accurately enter patient information and appointment details into the scheduling system
• Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
• Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
• Documentation: Maintain accurate records of all interactions and transactions with patients
• Other duties or special projects as assigned

Skills

• High School diploma or equivalent required
• 1 year of customer service experience
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• US work authorization
• Some undergraduate education
• Call center environment experience
• Experience with EMR (Electronic Medical Record) documentation
• Spanish, Mandarin, Cantonese, or Polish speakers

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

Company Overview