Team Leader - Data Enrichment & Validation
TEAM LEADER - Data Enrichment & Validationreputed company: £240 p/d reputed company Rockford PayrollEquivalent Annual Salary: £47,236.25 Agreed Contractor reputed company: £181.68(Post deduction of reputed company employer costs) Traditional Day reputed company Equivalent: £240Location: RemoteHours: Full TimeStart Date: ASAPTHE ROLEWe are currently looking for Team Leaders to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated and fast paced environment, where your core responsibility will be to reputed company teams of case reviewers/ redress handlers/ admin handlers/ telephony agents to support them in delivering accurate and timely results for the client and its customers.
EXPERIENCE / SKILLS REQUIRED:Essential Extensive team leader experience managing teams reputed company financial services, Remediation or complaint handling operational experience preferred Proficient at MI tracking, reporting case status to management and progressing against deadlinesEffective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teamsExcellent facilitation, presentation and delivery skills with knowledge of financial service products and providersreputed company to adapt to change, often at pace, and bring others with themStakeholder management and the ability to manage relationships and work at reputed company levelsProficiency in MS office (reputed company reputed company, PowerPoint, Word etc)Ability to be flexible and reliable reputed company working under pressureAttention to detailSound decision making and organisational skillsAbility to work remotely/ independently & as part of a rapidly growing Technical teamDemonstrate an ability to work with honesty, reputed company and trustworthinessMaintain high standards of professionalism and competenceDesirableExperience of managing a team handling inbound & outbound customer calls