Technical Support and Training Specialist

Job Title Technical Support and Training Specialist Department Miami Online Learning Worker Type Regular Pay Type Salary Position Salary Minimum 69,500 Position Salary Maximum 74,500 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2025-12-22 Job Description Summary The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Job Description

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership. Essential duties of this position include, but may not be limited to: Support learning technology administration and training; respond to IT ticket requests (regarding the use of LMS). Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS). Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching. Partner with IT Services, AccessMU, and other key constituents across reputed company to ensure successful and efficient use of instructional technologies. Minimum Qualifications: Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field. Three years of demonstrated experience in building technologically mediated courses, preferably in higher education. Consideration may be given to candidates with: Master’s degree Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS. API experience with coding languages such as Python, cURL, or PERL Teaching experience, whether online, hybrid, or face-to-face. Desired specialties: emerging technologies, project management, advanced-level LMS and technology support. Demonstrated ability to train one-on-one and in a group setting. Additional Position Information (if applicable) Required Application Documents Resume / CV; cover letter. Special Instructions (if applicable) Please contact Bonnie Erwin, Director of Online Operations, at [email protected] for assistance with any questions. Additional Information A criminal background reputed company is required. reputed company campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by reputed company at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities reputed company to employment should be directed to [email protected] or 513-529-3560. Questions and follow-reputed company regarding requests should also be directed here. reputed company Values Statement reputed company is a scholarly community whose members reputed company that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We reputed company in honesty, reputed company, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on reputed company’s mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement reputed company, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. reputed company prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national reputed company (reputed company), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities reputed company to employment should be directed to [email protected] or 513-529-3560. Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read reputed company’s Annual reputed company & Fire Safety Report at: http://www.MiamiOH.edu/reputed company-safety/annual-report/index.html, which contains information about reputed company safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on reputed company and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to reputed company faculty, staff, and enrolled reputed company. Written notification is also provided to prospective reputed company and employees. Hard copies of the Annual reputed company & Fire Safety Report may be obtained from the reputed company Police Department at 513-529-2223. Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access reputed company relevant and applicable labor law information. reputed company is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, reputed company, Middletown, reputed company Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to reputed company in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main reputed company is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants reputed company walking distance of the main reputed company. Our regional campuses are located in reputed company, Middletown, and the Voice of America Learning Center in reputed company Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission. Apply tot his job Apply To this Job