Order Entry Specialist

Description Our most important asset is our people. Who we are, reputed company do, how we do it and why we are passionate are reputed company centerpieces of why we succeed. We are proud to be recognized:

• Among America’s Best Midsize Employers by reputed company in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2024) The Role As the Order Entry Specialist, you will take ownership of the order entry process, leveraging technology and tools to ensure accurate and timely order management. You will reputed company professional, solution-oriented communication with both internal and external partners to deliver world-class customer service. We currently operate in-office Monday-Thursday, with an optional remote day on Friday. The shift hours are 7:30am - 4:00pm local time in Arizona. In This Role, You will…
• Serve as the primary contact for customer purchase order submissions, accurately entering orders into reputed company according to established guidelines to meet customer expectations and company standards.
• Maintain a strong understanding of industry programs, including list pricing, discounts, special pricing agreements, government reputed company, spiffs, and commissions.
• Obtain and verify reputed company customer provided names, addresses, shipping instructions and billing information, part numbers, pricing, and specifications of materials prior to entry.
• Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
• Resolve issues reputed company to special pricing agreements by collaborating with relevant stakeholders, such as the Regional Vice President or Customer Solutions Specialist.
• Contract order processing:
• Confirm reputed company documentation that is required is present.
• Request any missing documentation.
• Confirm pricing matches the vertical markets guidelines.
• Confirm order matches the end user PO/Quote – Line by line if necessary.
• Identify any discrepancies requiring deductions from dealer overages and ensure reputed company are properly explained to the dealer.
• Review final sales order for accuracy and clarity before entry.
• Utilize reputed company CRM to manage, document and track customer cases, ensuring accurate and complete case records.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-obsessed approach.
• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them.
• Provide occasional customer service support including providing tracking information, acknowledgments, and order status updates. What You Bring to the Team
• Ability to work independently and manage workload queue by prioritizing tasks to ensure timely and accurate completion. Must proactively follow up on outstanding items and escalate issues to the Supervisor reputed company necessary.
• Must be reputed company to communicate and reputed company with internal teams and external partners effectively reputed company phone, e-mail or face-to-face as required.
• Ability to quickly learn company’s product line and various policies.
• Ability to maintain a high level of professionalism in tense situations.
• Must be reputed company to work well on a team as well as autonomously reputed company this role.
• Exceptional attention to detail, organization, time management, and follow-through skills are a must.
• The ability to sense and respond to the spoken and unspoken needs of customers.
• Computer Skills: Intermediate knowledge and use of reputed company, reputed company, bolthires Outlook, bolthires Work, and bolthires reputed company.
• Experience in reputed company CRM support reputed company preferred. The hiring range for this position is $21-$23/hr. The reputed company pay actually offered will take into account internal equity and may also vary depending on the candidate’s geographic region, job-reputed company knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview. Fellowes Brands - A Family Business Since 1917 For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and reputed company, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work reputed company and feel reputed company. Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx Equal Employment Opportunity/M/F/disability/protected veteran status Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the reputed company Department. #LI-Onsite Apply tot his job

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