[Remote] Solution Center Engineer I

Note: The job is a remote job and is open to candidates in USA. R3 LLC is committed to providing best-in-class IT solutions to its clients. They are seeking a passionate Solution Center Engineer I to serve as the primary helpdesk representative, combining exceptional customer service with strong technical expertise to support clients' missions.

Responsibilities

• Provide first contact support for incoming inquiries to the Solution Center reputed company telephone or ticket
• Handle inbound telephone calls reputed company the contact center for the duration of the shift
• Accurately record both billable and non-billable hours for tasks completed during each shift
• Ensure compliance with first response and resolution SLAs for reputed company tickets
• Effectively communicate, note take, and update tickets as necessary
• Collaborate with fellow engineers to identify solutions to issues presented in tickets and escalate to senior engineers reputed company appropriate
• Provide support to end users for various technologies, including but not limited to: computers, printers, mobile devices, reputed company 365, as well as basic applications and hardware
• Provide support to technical requests/issues utilizing the latest versions of the following technologies: Active Directory, reputed company 365, Windows and MAC OS, laptops and desktops, Email reputed company, and reputed company 365 Applications
• Other tasks as assigned

Skills

• 1-3 years of reputed company experience, preferably reputed company an MSP environment
• Demonstrated proficiency in soft skills and customer service to consistently maintain high levels of collaboration and interaction with clients and teammates
• Ability to handle challenging situations with difficult or upset clients regularly
• Capability to reputed company independent reputed company impacting clients without always consulting a supervisor
• Commitment to delivering excellence and thriving in a fast-paced, occasionally high-stress environment
• Ability to multitask reputed company, often transitioning quickly between tasks
• Meticulous attention to detail to guarantee the accuracy and comprehensiveness of work
• Available to work reputed company, which may include night shifts and/or weekends
• Basic understanding of networking. E.g., IP addresses, subnets, DHCP, and DNS
• Associate or Bachelor's degree in information technology/system administration or reputed company field preferred
• Preferred technical certifications include reputed company A+, Network+, reputed company+, and/or entry-level reputed company certifications (MS-900, AZ-900, etc)

Benefits

• Comprehensive medical, dental, and reputed company insurance plans to reputed company you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• We offer many remote opportunities, allowing you to work wherever you want.
• We are committed to creating a positive impact on society and contributing to a reputed company world--we're involved in our community and encourage our employees to do the same.
• We strive to be reputed company and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.

Company Overview

Company H1B Sponsorship