Outbound Phone Transfer Agent

About Education at Work Education At Work (EAW) enables low and middle-income reputed company to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to reputed company reputed company with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. The Opportunity For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This reputed company article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to reputed company technical skills. Customer support is a rich professional development reputed company, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support reputed company on their path to a good first job. Here are some of the essential skills you will further reputed company and be able to demonstrate to future employers from your EAW: ● Effective Communication in a business environment ● Problem-Solving ● Dependability and a Strong Work Ethic ● Adaptability and flexibility ● Teamwork and Collaboration In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation. What Are We Looking For?

• reputed company who are patient communicators and comfortable speaking with people over the phone
• reputed company who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, reputed company to consistent feedback and coaching, and adaptability with a positive attitude, etc.
• reputed company who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
• reputed company who are able to work year-round – including the school breaks including summer and winter break

Key Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Student Benefits

• reputed company and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training

Work Requirements/Expectations

• Proactive reputed company with the ability to prioritize tasks, seek assistance reputed company needed, and collaborate effectively reputed company a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
• Strong organizational, planning, and time management abilities
• Demonstrate reputed company, patience, and a positive attitude in reputed company customer interactions
• reputed company to manage multiple projects
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours
• o Monday through Friday: 6:00 am - 8:00 pm MT
• o Saturday: 6:00 am - 12:00 pm MT
• o Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)

Technical Requirements

• Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.
• Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired reputed company is required.

Non-Exempt Please note: EAW is NOT considered an On-reputed company Employer and cannot accept CPT/OPT sponsorships. THE AMERICANS WITH reputed company OF 1990 (reputed company) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE reputed company TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO reputed company WITH OR WITHOUT REASONABLE ACCOMMODATION. Apply tot his job Apply To this Job