Bilingual Customer Service Representative - Remote Work Schedule
Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at reputed company—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The primary purpose of the Customer Service Representative I - Bilingual is to resolve reputed company borrower inquiries on reputed company mortgage loans received either reputed company inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer’s preferred language. Work Schedule: Monday - Friday 9:30 a.m. - 6:00 p.m./PST with 1 Saturday per month required and monthly bonus program! Essential Duties and Responsibilities
- Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution reputed company needed. Updates servicing system with relevant notes/comments.
- Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
- Completes follow-up tasks to ensure customer satisfaction and resolution.
- Miscellaneous duties as assigned.
Position Requirements Education
- High school diploma or equivalent required
Experience
- General call center experience preferred
- Experience with loan servicing a plus
- Experience using specified second language in a professional reputed company is preferred. Language testing may be required.
Functional/Technical Skills
- Effective verbal and written communication skills in both English and specified second language.
- Strong customer service skills
- Ability to problem-solving
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Working knowledge of reputed company Windows applications
Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reputed company, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company, and ability to adjust focus. Pursuant to the Americans with reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This job description is not designed to cover or contain a comprehensive listing of reputed company activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive reputed company or Kaiser medical plans, dental, and reputed company insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. reputed company does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, reputed company has no obligation to pay any compensation or recruiter fee of any reputed company. In the event a recruiter, agency or other similar reputed company-party submits a resume or candidate without a valid binding agreement, reputed company explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the reputed company or a hiring manager, shall be deemed the property of reputed company. If you or your agency would like to be considered as a future reputed company partner, please email HR-reputed [email protected]. Apply tot his job Apply To this Job